Refund policy

MINDSTATE Return Policy

While we offer a standard size chart on each product page, we understand that choosing the perfect fit can be tricky, especially considering our strict no-return policy. To ensure you're completely satisfied with your purchase, we encourage you to reach out to our friendly customer support team at info@mindstateclo.com if you have any questions about sizing or need specific garment measurements. They can provide additional information or even guide you towards custom sizing options to guarantee a perfect fit.

All Sales Are Final

To ensure a seamless shopping experience, please note that all MINDSTATE sales are final. This means we do not accept returns, exchanges, or offer store credits.

Exceptions for Damaged Products

In the rare event that you receive a damaged product, please follow these steps:

  1. Contact Customer Support: Within 7 days of receiving your order, contact our customer support team at info@mindstateclo.com 
  2. Provide Proof of Damage: Please provide clear photos or a video demonstrating the damage to the product and its original packaging.
  3. Shipping Instructions: Our customer support team will provide you with specific shipping instructions to return the damaged item.
  4. Replacement or Store Credit: Once we receive and inspect the returned item, we will determine the appropriate resolution, which may include a replacement or a store credit.

Important Considerations:

  • Item Condition: To be eligible for a replacement or store credit, the returned item must be in its original condition, unworn, unwashed, and undamaged, except for the manufacturing defect.
  • Original Packaging: Please ensure that the item is returned in its original packaging, including any tags, labels, and accessories.
  • Shipping Costs: The customer is responsible for all shipping costs associated with returning the damaged item.
  • Processing Time: Please allow [Number] business days for us to process your return and issue a replacement or store credit.

By placing an order with MINDSTATE, you agree to these terms.

Please note: We encourage you to carefully review your order before completing your purchase.